Policies and privacy

Privacy Policy

Last updated: 2025-11-12

Introduction

At Maison Aphrodite, protecting your privacy is a priority. We are committed to ensuring the confidentiality, security, and integrity of the personal information we collect, in accordance with Law 25 (An Act to modernize legislative provisions as regards the protection of personal information in Québec) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy explains what information we collect, how it is used, stored, and protected, as well as the rights you have regarding your personal information.

Collection of Personal Information

We collect only the information necessary to provide our services. This information may include:

  • First name, last name, and contact details (email address, phone number, postal address)

  • Payment and billing information

  • Purchase or order history

  • Communication or marketing preferences

This data is collected through the following forms:

  • Account creation form

  • Order form

  • Newsletter subscription form

  • Contact or appointment request form

Use of Personal Information

The information collected is used solely for the following purposes:

  • Processing and delivering orders

  • After-sales service and customer support

  • Communicating information about our products, services, or promotions

  • Personalizing your online experience

  • Traffic analysis and continuous improvement of our website

We do not use or share your personal information for any other purpose without your explicit consent.

Cookies and Tracking Tools

Our website uses cookies and analytics tools (such as Google Analytics) to:

  • Facilitate navigation and improve user experience

  • Analyze overall visitor behavior to optimize content

  • Offer content and advertisements tailored to your preferences

You may manage or disable cookies through your browser settings. Please note that some website features may be limited as a result.

Communication and Sharing of Information

Your personal information is never sold, traded, or shared with third parties without your consent, except in the following cases:

  • When necessary to perform a service (e.g., shipping providers, secure payment processors)

  • When required by law or upon request from a competent legal authority

  • To protect our rights, ensure customer safety, or prevent fraud

All partners are required to comply with confidentiality and data protection standards in accordance with applicable laws.

Data Retention and Destruction

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
Once this period has expired, the data is securely destroyed or anonymized.

Your Rights

In accordance with Law 25, you have the following rights:

  • Right of access: obtain a copy of the personal information we hold about you

  • Right to rectification: correct any inaccurate, incomplete, or outdated information

  • Right to withdraw consent: withdraw your consent to the use of your personal information

  • Right to data portability: receive your information in a structured and readable format

  • Right to erasure: request the deletion of your personal information, subject to legal retention obligations

To exercise your rights, please contact our Privacy Officer.

Privacy Officer

Name: Catherine Gauthier
Title: Privacy Officer

Email: info@maisonaphrodite.ca
Postal Code: G9B 0L6

This person is responsible for ensuring Maison Aphrodite’s compliance with data protection laws and for handling any requests or complaints related to this policy.

Privacy and Personal Information Security

We implement administrative, technical, and physical security measures to protect your information against unauthorized access, loss, theft, or disclosure:

  • SSL encryption for data transmission

  • Firewalls and secure access control

  • Regular backups on protected servers

  • Access restricted to authorized employees only

While we uphold high security standards, no system is completely foolproof. Some risk always remains when transmitting data over the Internet.

Privacy Incident Management

In the event of an incident involving personal information (e.g., loss, unauthorized access, data breach), we will follow the procedures outlined by Law 25:

  • Assess the risk of harm to the individuals concerned

  • Prompt notification to the Commission d’accès à l’information du Québec (CAI) and affected individuals, if necessary

  • Maintain an internal record of incidents

Changes to This Policy

This policy may be updated periodically to reflect legislative, technological, or organizational changes. The update date at the top of this document indicates the last revision.
Continued use of our site after an update constitutes your acceptance of the revised policy.

Applicable Legislation

This policy is governed by the laws of Quebec (Canada), including:

  • Law 25 – Modernizing legislative provisions on the protection of personal information

  • Quebec’s Act respecting the protection of personal information in the private sector

  • Personal Information Protection and Electronic Documents Act (PIPEDA)

Commitment

At Maison Aphrodite, we believe that trust is built on transparency.
Protecting your personal information is an integral part of our commitment to providing you with a respectful, secure, and human-centered experience.